Return and Refund Policy
At coolcards.in, we offer digital products and subscription services that are delivered immediately upon purchase or activation. As these products and services are non-tangible and non-returnable, we have the following return and refund policy.
1. No Returns and Refunds Policy
Due to the nature of our products (digital content, subscriptions, and other services), we do not accept returns or issue refunds once the product has been delivered, accessed, or activated. By purchasing and accessing our digital products or subscriptions, you agree to these terms.
2. Exceptions to the No Refund Policy
In the event of a technical error or failure in providing access to the purchased product or subscription, you may be eligible for a refund or replacement at the sole discretion of coolcards.in. Please contact our support team immediately if you experience such issues at support@coolcards.in.
3. Cancellations
- Subscription Cancellations: If you have purchased a subscription service, you can cancel your subscription at any time. However, cancellations will only apply to future payments and will not result in a refund for any amounts already paid.
- Product Cancellations: As our products are digital, once access has been granted or the product has been delivered, cancellations are not applicable.
4. Access and Use
Once the digital product or subscription is accessed, downloaded, or activated, coolcards.in will consider the transaction complete and non-refundable. It is your responsibility to ensure that you have carefully reviewed the details of the product or service before making the purchase.
5. Disputes and Complaints
In case of any issues or disputes related to your purchase, please contact us at support@coolcards.in within 24 hours of the transaction. We will investigate your concern and provide assistance in line with the applicable Indian consumer protection laws. However, as per Indian law, no refunds will be provided once the product is accessed or delivered.
6. Governing Law
This policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy or your use of our digital products and services will be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
7. Contact Us
If you have any questions regarding this policy or need assistance with your purchase, please contact us at:
Email: support@coolcards.in